Declaration of accessibility
Accessibility statement for the mobile application
Accessibility statement
STIB-MIVB is committed to make its Floya mobile applications accessible, in accordance with the following legislation: joint Decree and Ordinance of 4 April 2024 of the Brussels-Capital Region, the Joint Community Commission and the French Community Commission establishing the Brussels Code of equality, non-discrimination and promotion of diversity.
This accessibility statement applies to the FLOYA application and more specifically:
Compliance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of compliance: Level A, Level AA, and Level AAA.
At the moment of writing, our mobile applications are partially compliant with WCAG 2.1 level AA. Partially compliant means that some parts of the content do not fully comply with the accessibility standard (see below for further information).
The mobile applications are fully compliant with WCAG 2.1 level A.
Non-accessible content
Despite our best efforts to ensure accessibility of our mobile applications, the following accessibility issues remain:
- Insufficient contrast for the text label of the inactive navigation elements, and the filter buttons when searching for public transports
- Insufficient contrast between the text fields and their background
- Layout not adapting to the text size specified by the device
- Search results for an itinerary search not announced by screen readers
There is no alternative provided yet for those limitations. Remediating those issues is our priority.
In addition to the issues listed above, the following issues are known but require changes that impact Floya’s partners and providers:
- Several transports have an icon that doesn’t have sufficient contrast
- The icon that warns the user of a disruption on an itinerary doesn’t have sufficient contrast
- The identification through visual cues only of specific zones in the interactive map (such as no-parking zones), as provided by our partners
Lastly, the following limitations are known but cannot be addressed at the moment as their remediation would not provide a satisfactory user experience or would significantly alter the functionality:
- The layout doesn’t adapt to the landscape orientation of the device
- The interactive map doesn’t have sufficient keyboard support
The search per transport or itinerary is an alternative to the interactive map that is keyboard accessible.
Please contact us if you find an issue not listed above.
Improvement plan
Some improvements have already been implemented in the applications following a first audit in 2023, while others are in development. We plan to roll out several accessibility enhancements incrementally until full compliance is met.
Floya’s compliance efforts are being carried out in close operation with associations.
Preparation of this accessibility statement
This statement has been updated on November 19, 2024 and is based on an external accessibility audit carried out by Eleven Ways on November 15, 2024. This audit consisted of an in-depth analysis by a IAAP certified accessibility expert.
Feedback and contact information
If you have any feedback regarding the accessibility of our digital products, please contact the customer service, which will transfer to the relevant person or department :
- Using the contact form on the website
- By phone 070 23 2000 (€ 0,30/min.)
Or by mail at this postal address :
Maatschappij voor het Intercommunaal Vervoer te Brussel (MIVB) / Société de transports intercommunaux de Bruxelles (STIB)
Koningsstraat 76 Rue Royale
1000 Brussels
We aim to answer within 5 working days.
Enforcement procedure
In case you fail to receive an answer following the submission of a complaint regarding this application’s accessibility, you can contact the regional ombudsman by email or phone:
plaintes@ombuds.brussels
+32 2 549 67 00
Accessibility statement for the website
Floya is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for regional government bodies and municipalities (Brussels Capital Region). This statement applies to the domain https://floya.brussels/.
Accessibility statements for the mobile applications of Floya (iOS and Android) are provided below.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
At the time of writing, our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
This statement has been updated on March 5th 2024, and is based on an external accessibility audit carried out by Eleven Ways on March 5th 2024. This audit consisted of an in-depth analysis by a IAAP certified accessibility expert
Limitations & alternatives
Despite our best efforts to ensure the accessibility of our website, some issues have been observed on several pages. Those include:
- Missing or inaccurate text alternatives on images
- Missing audio description track on videos
- Illogical headings hierarchy
- Form elements not programmatically linked to their visible label
- Form elements don’t identify mandatory fields
- Insufficient colour contrast on certain texts and graphic elements
- Animated logo carousel cannot be paused
- Missing sitemap or other alternative way to navigate the website
- Missing labels on buttons
- Form elements don’t provide sufficient instructions and error suggestions
There is no alternative provided yet for those limitations. Remediating those issues is our priority.
Please contact us if you find an issue not listed above.
Feedback
If you have any feedback regarding the accessibility of our digital products, please contact the customer service, which will transfer to the relevant person or department:
- Using the contact form on the website
- By phone 070 23 2000 (€ 0,30/min.)
Or by mail at this postal address:
Maatschappij voor het Intercommunaal Vervoer te Brussel (MIVB) / Société de transports intercommunaux de Bruxelles (STIB)
Company under public law
Koningsstraat 76 Rue Royale
1000 Brussels
We aim to answer within 5 working days.
Formal complaints
In case you fail to receive an answer following the submission of a complaint regarding this website’s accessibility, you can contact the federal ombudsman:
Rue de Louvain 48 bte 6
1000 Bruxelles