{"id":3869,"date":"2024-02-06T09:34:39","date_gmt":"2024-02-06T08:34:39","guid":{"rendered":"https:\/\/prd-wordpress-a7ca90f93e3e.hyperlane.co\/?post_type=faq&p=3869"},"modified":"2024-02-20T09:26:27","modified_gmt":"2024-02-20T08:26:27","slug":"pourquoi-y-a-t-il-un-montant-reserve-sur-ma-carte-de-quoi-sagit-il","status":"publish","type":"faq","link":"https:\/\/floya.com\/fr\/faq\/pourquoi-y-a-t-il-un-montant-reserve-sur-ma-carte-de-quoi-sagit-il\/","title":{"rendered":"Pourquoi y a-t-il un montant r\u00e9serv\u00e9 sur ma carte ? De quoi s’agit-il ?\u00a0"},"content":{"rendered":"\n

Il n’y a pas lieu de s’inqui\u00e9ter car ces pr\u00e9-autorisations font partie int\u00e9grante de notre processus de paiement : elles permettent de garantir la disponibilit\u00e9 de fonds suffisants pour votre trajet. 
Notre processus implique une r\u00e9servation temporaire d’un montant sp\u00e9cifique. Si le co\u00fbt r\u00e9el de votre trajet est inf\u00e9rieur au montant r\u00e9serv\u00e9, la diff\u00e9rence sera lib\u00e9r\u00e9e apr\u00e8s quelques heures ou jours ouvrables (selon les processus de votre banque).<\/p>\n\n\n\n

Ces pr\u00e9-autorisations sont de deux types :<\/p>\n\n\n\n

    \n
  1. Pr\u00e9-autorisation fixe : <\/strong><\/li>\n<\/ol>\n\n\n\n

    Pour les trottinettes \u00e9lectriques et les v\u00e9los \u00e9lectriques, un montant fixe de 5 \u20ac est r\u00e9serv\u00e9, tandis que pour les voitures partag\u00e9es, 20 \u20ac seront r\u00e9serv\u00e9s sur votre carte.<\/p>\n\n\n\n

      \n
    1. Pr\u00e9-autorisation variable : <\/strong><\/li>\n<\/ol>\n\n\n\n

      Pour les taxis, le montant r\u00e9serv\u00e9 sera le co\u00fbt estim\u00e9 de votre trajet, plus 20 %. 
      La r\u00e9servation suppl\u00e9mentaire de 20 % ne sera pas inf\u00e9rieure \u00e0 5 \u20ac.<\/p>\n","protected":false},"template":"","faq_topic":[57],"acf":[],"yoast_head":"\nPourquoi y a-t-il un montant r\u00e9serv\u00e9 sur ma carte ? De quoi s'agit-il ?\u00a0 - Floya<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/floya.com\/fr\/faq\/pourquoi-y-a-t-il-un-montant-reserve-sur-ma-carte-de-quoi-sagit-il\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi y a-t-il un montant r\u00e9serv\u00e9 sur ma carte ? 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